A recall for the Samsung Galaxy Tab S3 has been ruled out by the manufacturer as it tries to prevent more consumers from losing their devices.
In a statement issued on Tuesday, Samsung said it was “working closely with the government and regulators” to ensure that all devices were safe and accounted for.
“This is a precautionary measure that will not affect the quality of the products and services sold,” the company said.
The company also said it would “provide free shipping for customers” and offered customers a chance to return their device.
But in a letter to the Australian Consumer and Business Council, it said the recall was unnecessary.
Affected devices included the Samsung Tab S2, Samsung Tab A, Samsung Note, Samsung Gear, Samsung TV, Samsung Pay and Samsung Gear S3.
Samsung had earlier confirmed the recall.
It said its products were manufactured at a facility in China that had been linked to the production of the Galaxy Tab series.
When a device was manufactured at the same facility, a defect would result in a “serious” risk to consumer safety, the company had said.
The company said it planned to “work closely with all affected companies to address the recall”.
The Tab S series, which included the Galaxy S3, is manufactured by LG Electronics and is manufactured using a new, high-tech process.
While Samsung is yet to release any information about the Galaxy Note series, the devices are manufactured by Samsung’s partner, Micromax.
After the Tab S4, Samsung introduced the Tab A series and the Galaxy B series in 2012, and the Tab E series in 2013.
Despite its global popularity, the Galaxy brand has not been as well-known in Australia, as it is with other brands such as Apple and HTC.
Many Australians still do not know the name of their first smartphone, and even when they do, they do not have a good grasp of its features.
Last month, a survey of 3,000 Australian consumers showed that the Galaxy Series 3 and Tab A Series 4 are popular among consumers.
However, with the Galaxy A Series and Tab S Series series, consumers are more likely to use them for work, school and home, the survey found.